shipping & returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. In some cases additional charges may apply to international shipping. Keep in mind international shipping may take longer due to customs and distance.
Standard shipping is free on orders of $200 or more. Otherwise, it is $7.99.
When you place an order, we will provide an estimated date of delivery for you based on the availability of your items and the shipping options you choose.
Please allow 2-3 business days for all in stock orders to be processed before shipping. Purchases must be submitted before 9AM EST to begin processing the same day. International shipping and larger orders may be longer and incur additional fees. You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.
Orders are only shipped to PayPal confirmed addresses. Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code. We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly. Once an order is placed the address cannot be changed in any way for any reason.
In some cases additional charges may apply to international shipping. Also, keep in mind international shipping may take longer due to customs and distance. We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.
return & exchange policy
At Ryya Cheveux, we maintain a premium level of quality assurance. Our hair is prepared and professionally packaged. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Items may be EXCHANGED ONLY under the following conditions:
Requests must be made within 14 calendar days from the date of delivery. Any exchange request after 14 calendar days will not be honored. In order to process an exchange, the unwanted product would need to be sent back returned unused, in its original condition and we will exchange the product for another of equal or lesser value.
With respect to hair returns, hygiene concerns and federal law, we will not accept any merchandise which has been used or altered (brushed, cut, removed from the weft, processed, etc.) in any way. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.